Automated call surveys are processing using IVR (Interactive Voice Response) technology.
Database Systems Corp. (DSC) has been developing computer related technology products since 1978. These products are specific to the call center and telecommunications industry and DSC specializes in call center phone systems and services.
Our outbound IVR phone systems contact call survey prospects and play an introductory message. The potential call survey respondent is given several options to select from using an IVR prompting system. One of the options is to take this telephone survey. Others may include the option to leave a voice message or talk with one of your representatives. Finally the respondent is given an option to simply decline to participate in the phone survey.
The telephone survey can accept touch phone response or can record each question response for later analysis
What Is IVR Technology?
"Interactive voice response, or IVR, is an automated phone system and software that allows an individual to conduct transactions by phone without the assistance of a live operator. Typically a individual caller will interact with an IVR by making selections from voice menus. The menu selections are made using touch phone keypad entries or by speaking words or phrases into the phone. This interaction allows the individual to conduct transactions with the phone system as well as the computer system which is linked with phone.
DSC provides simple to complex call survey applications using internally developed Interactive Voice Response (IVR) software. Inbound call surveys can be processed using this CTI application. Outbound call surveys can likewise be initiated by broadcasting messages to respondents who can make phone keypad selections to opt into the survey.
The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt."
The phone survey can be programmed to accept phone keypad responses or can simply record each question response for later transcription and analysis.
Contact DSC to learn more about our complete call survey technology and outsourcing services.
Customer Profile - Johns Hopkins University
"The Johns Hopkins University was the first research university in the United States. Founded in 1876, it was an entirely new educational enterprise. Its aim was not only to advance students' knowledge, but also to advance human knowledge generally, through discovery and scholarship." - www.jhu.edu
Researchers at Johns Hopkins University utilize DSC's IVR service to manage their automated phone interview surveys of student volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
IVR Call Survey Features
Our automated phone survey software and phone system can be highly customized to meet your organization's survey requirements. DSC provides an experienced professional staff that can design and program your surveys. If you wish to develop your own surveys, we provide the training and tools to accomplish this. Here are just a few of the features that make our call survey software stand out from the rest.
- Randomized Questioning
- Unlimited Recorded Digit Responses
- Unlimited Recorded Voice Responses
- Unlimited Phone Interview Questions & Responses
- Unlimited Phone Menu Branching
- Customized Summary Reports
- Interview Question Time-out Feature
- Text To Speech Data Question Insertion
- Transfer Respondent To a Live Interviewer
Call Survey Hosted Services
The following features are included with our automated call survey programs:
- Your Own 800 Number
- Customized Survey Programming
- Simple To Complex Survey Routing
- Database Access and Update
- Unlimited Survey Questions
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Outside Phone Transfer Upon Completion
- Online Reporting
- Much More....
Call Us Today
Contact DSC to learn more about our IVR call survey systems and automatic surveys.